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News Releases
Be safe and prepared: Snow, ice could trigger power outages throughout Northwest - 02/08/19

Contact:  Pacific Power media hotline                       FOR IMMEDIATE RELEASE

               1-800-570-5838                                           Feb. 8, 2019

 

Be safe and prepared: Snow, ice could trigger power outages throughout Northwest
Check your Emergency Outage Kit, charge up mobile devices, avoid any downed lines, call 1-877-508-5088 to report outages and download app to stay up to date

 

PORTLAND, Ore. –Arctic weather is sweeping into the Northwest, bringing ice, heavy snow and the threat of power outages. Pacific Power is urging its customers and the public to take precautions to stay safe and comfortable.

 

The National Weather Service is forecasting extended periods of snow throughout the coming week with temperatures dipping below freezing every evening and snow accumulations of up to a foot at low elevations.

 

If power interruptions occur, Pacific Power is ready to deploy crews to begin restoration and keep customers informed of these efforts.

 

New this year, is the ability to report an outage via text messaging. Text OUT to 722797 to report an outage. Text STAT to 722797 to check the status of your outage. You do not need the app to do this. The system matches the phone number you are calling from to the one on file for your account to report the outage. If you think your mobile number may be out of date, now is a good time to update so this texting function works.

 

Download the Pacific Power app by going to pacificpower.net/app.

 

            Every home should have an Emergency Outage Kit that includes the following:
 

  • Flashlight
  • Battery-operated radio and clock
  • Extra batteries
  • Non-perishable foods
  • Manual can opener
  • Bottled water
  • Blankets

 

If a power outage occurs, Pacific Power encourages customers to first check their fuses and circuit breakers. If the power failure is not caused inside the home or business, customers should report the outage to Pacific Power at 1-877-508-5088. Customers can track outages via the company’s outage maps page at pacificpower.net/outage

 

To ease the inconvenience of power outages and assist crews in restoring power, Pacific Power suggests the following tips and safety precautions:
 

  • Stay away from all downed power lines and utility lines. Even if the lines are not sparking, they could be energized and extremely dangerous. Call 911 and report the outage to Pacific Power at 1-877-508-5088.
  • Don’t drive over downed power lines.
  • Turn on your porch light. After crews complete repairs, they patrol the area of the power failure to see if any lights are still out.
  • Check on your neighbors, especially those who may need special assistance. Also, check with others who have electricity, to see if you can visit.
  • Keep mobile devices charged so that may be used in an emergency. Before the winter storm arrives, download the Pacific Power app to your smart device so you can have information readily available.

 

Pacific Power also thanks customers in advance for their patience during power outages. Crews make every effort to keep outage durations to a minimum and to restore power safely and quickly.

 

Customers and media representatives can also track outages of any size online. Updates will be made as new information becomes available or at least hourly at pacificpower.net/outage.

 

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Triple Your Impact: Pacific Power Will Match Your Contribution to Oregon Energy Fund 2-for-1 - 02/04/19

Media Contact:                                                           FOR IMMEDIATE RELEASE

Tom Gauntt, Pacific Power                                                                      Feb. 4, 2019         

503-813-7291                                                          

                                                                       

Triple Your Impact: Pacific Power Will Match Your Contribution to Oregon Energy Fund 2-for-1

 

PORTLAND, Ore — Helping your neighbors and their families stay warm just got easier. Pacific Power will match every dollar you donate to the Oregon Energy Fund with $2 more.

Pacific Power customers who receive their bills by mail will find it includes an Oregon Energy Fund contribution envelope in February. Customers who pay their bills electronically can send a check or enroll in the fixed donation program. This program allows customers to donate any dollar amount, starting at $1 per month, which is then incorporated into their monthly bill. Fixed donations will also be matched 2-for-1 by Pacific Power. To enroll in the fixed donation program call Pacific Power toll-free at 1-888-221-7070.

Donations may be tax-deductible and will be forwarded directly to the Oregon Energy Fund, which verifies eligibility and allocates funds to those in need. All funds donated are used to assist families in need from the same county in which the donor resides.

Customers who need bill assistance themselves can talk with Pacific Power representatives who can help with payment plans that work for their individual needs and direct them to agencies that may be able to help. Pacific Power's customer service number is 1-888-221-7070.

 

 

 

Triple Your Impact: Pacific Power Will Match Your Contribution to Project Help 2-for-1 - 02/04/19

Media Contact:                                                           FOR IMMEDIATE RELEASE

Tom Gauntt, Pacific Power                                                                      Feb. 4, 2019         

503-813-7291                                                          

                                                                       

Triple Your Impact: Pacific Power Will Match Your Contribution to Project Help 2-for-1

 

YAKIMA, Wash. — Helping your neighbors and their families stay warm just got easier. Pacific Power will match every dollar you donate to the Project HELP with $2 more.

Pacific Power customers who receive their bills by mail will find it includes a Project HELP contribution envelope in February. Customers who pay their bills electronically can send a check or enroll in the fixed donation program. This program allows customers to donate any dollar amount, starting at $1 per month, which is then incorporated into their monthly bill. Fixed donations will also be matched 2-for-1 by Pacific Power. To enroll in the fixed donation program call Pacific Power toll-free at 1-888-221-7070.

Donations may be tax-deductible and will be forwarded directly to Project HELP, which is administered by The Salvation Army in the Walla Walla, Yakima and Grandview areas, and Northwest Community Action Center in the Toppenish and Sunnyside areas. They verify eligibility and allocate funds to those in need. All funds donated are used to assist families in need from the same county in which the donor resides.

Customers who need bill assistance themselves can talk with Pacific Power representatives who can help with payment plans that work for their individual needs and direct them to agencies that may be able to help. Pacific Power's customer service number is 1-888-221-7070.

Triple Your Impact: Pacific Power Will Match Your Contribution to Project Help 2-for-1 - 02/04/19

Media Contact:                                                           FOR IMMEDIATE RELEASE

Tom Gauntt, Pacific Power                                                                      Feb. 4, 2019         

503-813-7291                                                          

                                                                       

Triple Your Impact: Pacific Power Will Match Your Contribution to Project Help 2-for-1

 

YREKA,Calif.. — Helping your neighbors and their families stay warm just got easier. Pacific Power will match every dollar you donate to the Project HELP with $2 more.

Pacific Power customers who receive their bills by mail will find it includes a Project HELP contribution envelope in February. Customers who pay their bills electronically can send a check or enroll in the fixed donation program. This program allows customers to donate any dollar amount, starting at $1 per month, which is then incorporated into their monthly bill. Fixed donations will also be matched 2-for-1 by Pacific Power. To enroll in the fixed donation program call Pacific Power toll-free at 1-888-221-7070.

Donations may be tax-deductible and will be forwarded directly to Project HELP, which is administered by The Salvation Army, and verifies eligibility and allocates funds to those in need. All funds donated are used to assist families in Northern California.

Customers who need bill assistance themselves can talk with Pacific Power representatives who can help with payment plans that work for their individual needs and direct them to agencies that may be able to help. Pacific Power's customer service number is 1-888-221-7070.

Pacific Power Oregon customers will see lower rates as company passes along federal tax savings - 01/29/19

Media Contact: 800-570-5838

FOR IMMEDIATE RELEASE

Pacific Power Oregon customers will see lower rates as company passes along federal tax savings

PORTLAND, Ore...—Jan. 29, 2019—Following through on a pledge made when the Tax Cuts and Jobs Act became law in late 2017, Pacific Power’s 550,000 customers in Oregon will see a decrease in their bills starting Feb. 1, 2019.

 

Under the tax cut-related reduction, as approved by the Oregon Public Utility Commission, residential customers in Oregon will see a bill decrease of approximately 3.8 percent. A typical Oregon residential customer using 900 kilowatt hours of electricity per month will see their bill drop from about $98.52 to about $94.40 per month after Feb. 1. Commercial and industrial customers in the state will see reductions ranging from 3 percent to 4 percent depending on the customer classification.

 

“This was a pledge we made and were determined to keep,” said Barb Coughlin, Pacific Power vice president of customer service. “Whenever we can pass savings on to customers, we do. In this case tax policy changes enabled us to reduce annual operating expenses. In other instances, we save money by innovating within our own operations or investing wisely in renewable energy. All of these efficiencies are designed to increase the savings and overall value we deliver to our customers. We remain committed to passing on tax savings to our customers when and where possible as well as minimizing any increases resulting from potential Oregon tax policy changes being considered in the 2019 legislative session.”

 

If customers have questions about their bill, Pacific Power representatives are available 24/7 to help answer questions, assist with energy usage reviews and payment assistance plans. The company’s aim is to provide customers with safe, reliable and affordable energy to help customers run their households and businesses.

 

Customers with questions about their bill can call Pacific Power any time at 888-221-7070.

 

About Pacific Power
Pacific Power provides electric service to more than 740,000 customers in Oregon, Washington and California. The company works to meet growing energy demand while protecting and enhancing the environment. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states Information about Pacific Power is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via pacificpower.net.

Pacific Power brings smart meters to Clatsop County in February - 01/24/19

Media Contact:                                                           January 24, 2019

Pacific Power media line                                            FOR IMMEDIATE RELEASE

800-570-5838
 

Pacific Power brings smart meters to Clatsop County in February

 

The new meters help shorten outages, provide daily usage data, and keep Oregon a leader in using clean, renewable energy.

 

ASTORIA Ore. — Pacific Power is bringing more efficient and effective smart meters to residential and business customers in Clatsop County, replacing thousands of aging electric meters throughout the winter and spring.

 

About 24,000 new meters will be installed in Astoria, Arch Cape, Cannon Beach, Gearhart, Hammond, Seaside and Warrenton. The installations are set to begin the week of February 11 in Astoria and will continue in Clatsop County through May. The project is part of a statewide rollout of 590,000 smart meters which began in January 2018 in Independence, Oregon, and continues through 2019.

 

“We’re installing smart meters here in Clatsop County as part of an upgrade for the homes and businesses we serve,” said Alisa Dunlap, Pacific Power’s regional business manager for Clatsop County. “Nearly two-thirds of our customers in Oregon are already enjoying the benefits of a smart meter, and we look forward to bringing this technology now to the north coast.”

 

The new smart meters will:

 

  • Instantly track outages, meaning faster service response and shorter outages overall.
  • Let customers view their power usage hour-by-hour, so they can adjust their activity to reduce both their carbon footprint and bill.
  • Provide businesses with detailed usage reporting which will help them cut costs and make investments in items that help their business grow.
  • Update the grid to work more efficiently and better integrate renewable power sources.

 

Nationwide, more than 70 million smart meters are installed at homes and businesses, which includes half of all households in the U.S. Smart meters are a key component to updating the energy grid originally built for technology from 100 years ago. They also help Pacific Power hold down operating costs, improve customer service and reliability while maintaining the highest standards of security and customer privacy.

“This upgrade brings the future of reliable and efficient power to our region and to our state,” said Dunlap. “We are connecting communities throughout Oregon, improving the way we power our customers’ lives both at home and at work.”

 

Access to daily energy usage information will be available to customers via a secure website. The near real-time energy usage information will let customers better understand what is driving their electric bills and help them make decisions that can save energy and money. This capability will come about six weeks after a new meter is installed.

 

Here’s what customers can expect during the installation process:

 

  • Customers will be notified before installation through the mail and will receive detailed information about the new smart meters. Reminder calls will be made to customers as their scheduled installation date approaches.

 

  • Pacific Power’s authorized installer, Aclara, will arrive between 7 a.m. and 7 p.m. to make installations. Installers will drive vehicles and carry badges that identify them as an authorized contractor of Pacific Power. Unless an electric meter is inside, they will not need to enter customer homes or businesses. There is no charge for the installation or the meter.

 

  • During the installation, Pacific Power technicians will remove the old meter, install the new meter, restore service and verify the new meter is working properly. This process will require a brief power outage (less than five minutes). The technicians will leave a door hanger to let customers know they were there, and successfully installed the new smart meter.
     
  • Pacific Power will manually read the newly installed smart meters for at least one month to confirm everything is working correctly. After confirmation activities are complete in the area, meter reading will happen remotely.
     
  • Approximately six weeks following the installation when all area installs are complete, customers can sign in to their Pacific Power account to access the newly available usage data. Customers can sign up for their web account here.

 

If customers have any concerns, have not received the proper series of notices or have any reason to think a notification is not legitimate, customers should hang up and call Pacific Power’s customer service at 1-800-221-7070 immediately to verify whether they are scheduled for an installation.

 

Additional information, including installation updates are available at www.pacificpower.net/smartmeter. Customers can also call 866-869-8520 for help with any questions.

 

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About Pacific Power
Pacific Power provides electric service to more than 740,000 customers in Oregon, Washington and California. The company works to meet growing energy demand while protecting and enhancing the environment. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states Information about Pacific Power is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via pacificpower.net.

 

Media Advisory: Henningsen Cold Storage named Pacific Power wattsmart(R) 2019 Business partner of the year - 01/24/19

Media Advisory: Henningsen Cold Storage named Pacific Power wattsmart® 2019 Business partner of the year

Grandview, Washington – Jan. 24 – Henningsen Cold Storage will be presented with the Pacific Power wattsmart 2019 Business Partner of the Year award tomorrow, Friday, January 25. The brand new 5 million sq. ft. cold storage warehouse was completed in June 2018. Central to the project was incorporating comprehensive energy efficiency measures so Henningsen Cold Storage could continue to provide the high-quality refrigeration service their customers’ have come to expect for more than 90 years, but as environmentally friendly as possible.

Media are invited to Henningsen Cold Storage for a tour of the new facility and an opportunity to interview Pete Lepschat, engineering services manager for Henningsen Cold Storage, and Lori Froelich, regional business manager for Pacific Power.

 

Date: Jan. 25, 2019

Time: 9:30 a.m to 10:30 am

Address: 98 Stover Road, Grandview, WA 98930

Contact: 800-570-5838 ( Pacific Power media hotline. Call us and we’ll notify folks on the ground to expect you)

 

Project facts:

 

  • New 5 million sq. ft. of cold storage space was built in 2018
  • New refrigeration system uses compressed carbon dioxide as refrigerant
    • Allows for volumetric cooling capacity with smaller piping and heat exchanger surface
    • Results in significant operational energy savings for the new warehouse
  • Uses heat recovered from refrigeration system for underfloor heating system and evaporator defrosting
  • Energy savings exceeded 1.9 million kWh/year in 2018
  • Project received over $280,000 in wattsmart incentives from Pacific Power
  • Annual savings equals $115,000 on utility bills

 

Scam Alert: Pacific Power warns customers to be wary of scam calls - 01/24/19

PENDLETON, Ore.--Alert: Scammers are calling Pendleton businesses and claiming to be from Pacific Power. The scammer threatens to shutoff power unless payment for an "overdue bill" is made immediately. Don’t pay – note the callback number, hang up and call us at 1-888-221-7070 to verify.

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Charging stations across state get $260,000 under Pacific Power electric vehicle program - 01/23/19

FOR IMMEDIATE RELEASE

Media contact: Drew Hanson, 503-813-6678

1/23/2019

Charging stations across state get $260,000 under Pacific Power electric vehicle program

From a hospital to a museum to a hardware store, local organizations gain grants to kindle electric vehicle charging infrastructure

PORTLAND, ORE. – Electric vehicle owners will soon have more options to power up while on the road. EV charging station projects in Bend, Coos Bay, Medford and Roseburg will receive over $260,000 in funding through Pacific Power’s electric vehicle charging station grant program. The program aims to help businesses, non-profits and local governments achieve sustainable energy goals while powering the future of electric transportation.

“The electric vehicle charging station grant program is one of the ways Pacific Power is empowering local businesses, non-profits and governments to pick up speed toward more charging options for electric vehicle owners,” said Cory Scott, director of customer solutions. “Each grant recipient showed a creative and innovative spirit around their desire to promote sustainable energy practices at a local level. That same drive and dedication for sustainable, reliable and accessible energy underpins larger efforts by Pacific Power to help Oregon drivers transition from gas-powered vehicles to electric vehicles.”

Pacific Power is providing grant funding to help non-residential customers develop community-driven electric transportation infrastructure projects. The electric vehicle charging station grant program will award $1.45 million through the end of 2019 to projects that advance transportation electrification in areas such as workplace charging and publicly accessible stations.

“There is a growing interest in drivers switching from gas-powered to electric-powered vehicles with state agencies aiming for 50,000 electric vehicles on Oregon roads by 2020,” said Scott. “The electric vehicle grant program is one way Pacific Power is helping to make that future a reality.”

Grant Recipients:

  • High Desert Museum – Bend, Ore. (public charging / 6 ports)
  • City of Roseburg – Roseburg, Ore. (public charging / 8 ports)
  • Farr True Value – Coos Bay, Ore. (public charging / 2 ports)
  • Bay Area Hospital – Coos Bay, Ore. (public charging / 2 ports)
  • KDP Certified Public Accountants – Medford, Ore. (workplace charging / 4 ports)
  • White Oak Medical Clinic – Roseburg, Ore. (workplace charging / 6 ports)

The next round of grant applications opened on Jan. 15, 2019. Funding awards will cover up to 100 percent of the project cost with up to $300,000 available this next grant cycle. All non-residential Pacific Power customers in Oregon are eligible to apply with preference given to community-focused organizations, such as 501(c)(3) and city, county and regional governments.

Applications will be accepted up to Feb. 15, 2019 at 5:00 PM. Recipients will be announced March 2019.

Examples of projects eligible for grants include, but are not limited to:   

  • Businesses of all sizes installing chargers as an amenity for customers and employees.
  • Multi-unit housing owners installing chargers for tenants, either in support of tenant-owned electric cars or in conjunction with offering electric cars for tenant use.
  • Chargers for community car sharing programs to improve access and charging to electric cars in underserved communities.

For detailed eligibility requirements, project qualifications and application forms, please visit pacificpower.net/ev-grants.

Materials may be submitted to plugin@pacificpower.net.

To learn more about the benefits of electric vehicles, visit pacificpower.net/ev.

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