On December 27th, CRESA (Clark Regional Emergency Services Agency) and Clark County was impacted by a state wide 911 outage.  At this time it appears that 911 services have been restored in Clark County however we are getting intermittent reports of some 911 call failures.  If you cannot get through on 911 it is important to call us at 360-693-3111 or text to 911 if you need emergency assistance in Clark County. 
We will be working with the State e911 Office and others as they work with Centurylink to determine the cause of the outage and what steps can be taken to mitigate this type outage in the future.

We apologize for any inconvenience, and multiple alerts. We strive to only use our alerting systems when we deem they are critical for our community. We have identified the a few issues to ensure future alerts will not be sent multiple times. Again we apologize and thank you for your understanding.

Again, If you cannot get through on 911 it is important to call us at 360-693-3111 or text to 911 if you need emergency assistance in Clark County.  

Why EAS and WEA was used:

Around  80% of our calls come in via mobile devices.   We had reports from first responders in the field that individuals were unaware and did not know how to reach 9-1-1.  After pushing the information to all other methods we chose to send the message via EAS (Emergency Alert System) and WEA (Wireless Emergency Alerts) to ensure everyone was aware of the outage.  Those systems allow us to hit everyone at one time. Because of the shared media market with the Portland Metro region, everyone got these notifications.  While we can somewhat tailor the range of these alerts, due to our close proximity to Oregon there was some bleed over into that area.

People may have also received duplicate alerts from the State 911 0ffice as well.