Water Usage Restriction From Medford Water Commission
- 08/26/25
See attached information regarding water usage restrictions. Eagle Point residents are serviced by the Medford Water Commission and should be aware of these restrictions. If you have additional questions, please contact the MWC at the number listed below.
Medford Water Commission
August 26, 2025 @ 7:30 a.m. – Emergency Water Usage Restrictions Due to Power Outage
In order to ensure that an adequate supply of water is available for public health and safety, Medford Water is requiring customers to IMMEDIATELY RESTRICT certain non-essential water uses as follows, to preserve water for domestic use and fire emergencies:
- Prohibit all lawn/turf irrigation
- Prohibit all irrigation of gardens and ornamental plants
- Prohibit all of the following: ornamental fountains that use drinking water, car washing except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of sidewalks, streets, decks, driveways, except as necessary for public health/safety, washing of buildings, filling or adding to landscape ponds or public/private swimming pools
- Prohibit all non-essential water use
In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.
This morning, Tuesday, August 26, 2025, Medford Water experienced a power outage at the Robert A. Duff Water Treatment Plant. Staff has been working with Pacific Power on any repairs and bringing equipment back online, however it may be some time before the system is fully functional, and during this time the plant cannot supply treated water necessary to meet current demands.
These restrictions are mandatory; failure to comply may result in substantial rate surcharges and/or fines. Medford Water projects that the restrictions will be in place until the plant is fully operational and able to meet system demand.
For more information, go to medfordwater.org or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611.
Before and After a Water Service Interruption
If you are notified by our staff that you will be impacted by a planned water outage, the following are some measures that you can take to accommodate being without water service:
- Finish water-using activities before the planned start time on the day of the outage
- Place pitcher(s) of water in the refrigerator for drinking, etc., during the outage
- Pouring water into toilet bowls from buckets placed nearby will enable you to clear toilets
Affected customers of any outage can let their inside cold-water faucets run for several minutes after service is restored, to clear any dislodged particles or air in the pipeline
Water Usage Restriction From Medford Water Commission
- 08/26/25
See attached information regarding water usage restrictions. Eagle Point residents are serviced by the Medford Water Commission and should be aware of these restrictions. If you have additional questions, please contact the MWC at the number listed below.
Medford Water Commission
August 26, 2025 @ 7:30 a.m. – Emergency Water Usage Restrictions Due to Power Outage
In order to ensure that an adequate supply of water is available for public health and safety, Medford Water is requiring customers to IMMEDIATELY RESTRICT certain non-essential water uses as follows, to preserve water for domestic use and fire emergencies:
- Prohibit all lawn/turf irrigation
- Prohibit all irrigation of gardens and ornamental plants
- Prohibit all of the following: ornamental fountains that use drinking water, car washing except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of sidewalks, streets, decks, driveways, except as necessary for public health/safety, washing of buildings, filling or adding to landscape ponds or public/private swimming pools
- Prohibit all non-essential water use
In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.
This morning, Tuesday, August 26, 2025, Medford Water experienced a power outage at the Robert A. Duff Water Treatment Plant. Staff has been working with Pacific Power on any repairs and bringing equipment back online, however it may be some time before the system is fully functional, and during this time the plant cannot supply treated water necessary to meet current demands.
These restrictions are mandatory; failure to comply may result in substantial rate surcharges and/or fines. Medford Water projects that the restrictions will be in place until the plant is fully operational and able to meet system demand.
For more information, go to medfordwater.org or contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611.
Before and After a Water Service Interruption
If you are notified by our staff that you will be impacted by a planned water outage, the following are some measures that you can take to accommodate being without water service:
- Finish water-using activities before the planned start time on the day of the outage
- Place pitcher(s) of water in the refrigerator for drinking, etc., during the outage
- Pouring water into toilet bowls from buckets placed nearby will enable you to clear toilets
Affected customers of any outage can let their inside cold-water faucets run for several minutes after service is restored, to clear any dislodged particles or air in the pipeline
