Kaiser Permanente Northwest
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News Release
Guidance for Upcoming Portland Metro Traffic Delays - 07/06/18

Kaiser Permanente Northwest would like to remind our members that the upcoming traffic delays present an opportunity to “skip the trip” by scheduling a phone or video visit with your clinician and using mail order pharmacy for new prescriptions or refills.

  • Telehealth visits are commonly used for medication management, reviewing test results, and follow-up appointments. You can also see a clinician by phone or video for urgent care needs like bug bites, fevers, earaches, and minor sprains.
  • To schedule a phone or video visit, or to order prescriptions by mail, sign on to kp.org or call us 800-813-2000 (TTY 711). For already scheduled appointments, members can email their clinician on kp.org to ask about changing to a phone or video visit.
  •  For those with in-person appointments or care needs, all KPNW facilities will continue to operate as normal throughout the delays. 
  • If members are running late on the day of their appointment, they can call member services at 1-800-813-2000 (TTY 711) to inform their care team.