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News Releases
Know what's below before you hoe - 04/06/21

Media hotline: 503-813-6018                                                            

 

Know what’s below before you hoe
Be safe during April’s National Safe Digging Month and call 8-1-1 first to find any underground utilities that could endanger you

 

PORTLAND, Ore. April 6, 2021— Every six seconds in America someone risks their life by striking an underground utility line. Pacific Power urges customers to protect themselves and their families and change this alarming statistic with one simple act: dialing 8-1-1 two days before doing any digging.

 

“Installing a mailbox or post for a deck or planting a tree are among the many commonplace projects that should trigger a call to 8-1-1,” said Joe Cissna, Pacific Power’s director of safety and training, referring to the national toll-free Call Before You Dig phone number. “Those may seem like simple, harmless maintenance projects, but the hazards are very real. Hitting a buried electric line could even be fatal. It’s that simple.”

 

A national survey recently found that 45%of residents planning a digging project fail to call 8-1-1. That means thousands will put themselves and their communities at risk by not calling 8-1-1 a few days beforehand to learn the approximate location of underground utilities.

 

According to a national survey of homeowners conducted in March by Common Ground Alliance (CGA), an association dedicated to promoting public safety related to excavation issues, the most popular planned projects by homeowners who plan to dig include:

 

  • Planting a tree or shrub (47%)
  • Building a patio or deck (24%)
  • Building a fence (21%)
  • Installing a mailbox (8%)

 

Pacific Power and its sister utility in the mountain states have approximately 20,000 miles of underground cable in the West. In the United States nearly 20 million miles of underground utility lines exist, including gas, water, sewer, cable TV, high-speed Internet, and landline telephone lines. But if you don’t know where they are buried before you dig, you are in danger. Even if you are lucky enough to not be harmed, you could be responsible for causing a service outage in your neighborhood—and potentially be responsible for the substantial repair cost

If you are planning a job that requires digging, even if hiring a professional, a call to 8-1-1 is required before work begins. The 8-1-1 service is free and couldn’t be easier. It’s a Federal Communications Commission-designated national one-call number that connects a caller from anywhere in the country to the appropriate local one-call center. The one-call center then alerts local underground facility owners so they can mark the approximate location of their lines with paint or flags.

 

To learn more about electrical safety or to order free electrical safety materials, visit pacificpower.net/safety.
 

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About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

Pacific Power helping  Oregon customers recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping  Oregon customers recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

PORTLAND, Ore.--March 31, 2021—Many customers and their communities in Oregon have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Charity Spires, manager of customer assistance programs. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers   behind on their  electric bill and  have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

Pacific Power helping customers in Portland recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping customers in Portland recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

PORTLAND, Ore..--March 31, 2021—Many customers in Portland have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Bob Gravely, regional business manager. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers behind on their electric bill and have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

Pacific Power helping customers in Marion County recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping customers in Marion County recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

SALEM, Ore..--March 31, 2021—Many customers in rural Marion County have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Cooper Whitman, regional business manager. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers behind on their electric bill and have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

Pacific Power helping customers in Southern Oregon recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping customers in Southern Oregon recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

MEDFORD, Ore..--March 31, 2021—Many customers in Jackson and Josephine counties have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Alan Meyer, regional business manager. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers behind on their electric bill and have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

 

Pacific Power helping customers in Klamath County recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping customers in Klamath County recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

KLAMATH FALLS, Ore..--March 31, 2021—Many customers in Klamath County have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Todd Andres, regional business manager. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers behind on their electric bill and have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

 

Pacific Power helping customers in Jefferson County recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping customers in Jefferson County recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

MADRAS, Ore..--March 31, 2021—Many customers in Jefferson County have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Matt Chancellor, regional business manager. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers behind on their electric bill and have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

 

Pacific Power helping customers in NE Oregon recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping customers in NE Oregon recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

PENDLETON.--March 31, 2021—Many customers in Umatilla County and Northeast Oregon have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Lori Wyman, regional business manager. “We are offering this assistance to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

Eligible customers may receive help from one of the Assistance Plus options for their primary residence.
 

  • Instant Grant: Receive a one-time bill credit, up to $500.
  • Extended Payment Match: Enroll in a payment arrangement and Pacific Power will match your monthly installment payments until the arrearage is paid in full, 12 months have elapsed, the $1,000 maximum is met, or if the service is disconnected for non-payment, whichever occurs first.

To find out more and apply online, visit pacificpower.net/assistanceplus.

 

 Assistance Plus options are available to eligible customers behind on their electric bill and have been financially impacted by COVID-19. For other resources such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

Pacific Power helping Walla Walla area customers recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping Walla Walla area customers recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

WALLA WALLA. Wash.--March 31, 2021—Many customers in southeast Washington have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help its 130,000 Washington customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 1-888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Lori Wyman, regional business manager based for southeastern Washington. “We are offering this assistance in partnership with local agencies to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

New Assistance Plus Program funds are available through local agencies to pay eligible customers’ past-due balances up to $2,500. If you have a past due balance and have received energy assistance in the past 16 months, you are automatically qualified. Pacific Power will contact you directly and no further action from you is required. Customers with past due amounts, but who have not received energy assistance in that time frame, may call their local agencies to see if they qualify as well. Statewide, we are devoting $3.1 million in this effort. Funding is limited and is available on a first-come, first-served basis.

  • In Columbia, Garfield and Walla Walla counties, contact Blue Mountain Action Council at www.bmacww.org or call 509-529-4980.
     

Customers can also call Pacific Power anytime at 1-888-221-7070 to sign up for a flexible payment

arrangement (up to 18 months). The company can also reset existing payment plans over a longer

period. To find out more, visit pacificpower.net/service.

 

For other resources, such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

 

Pacific Power helping Yakima area customers recover from economic hardship due to COVID-19 - 03/31/21

Media Hotline: 503-813-6018            

Pacific Power helping Yakima area customers recover from economic hardship due to COVID-19

As the pandemic’s grip eases, company offers options  for customers to get back on track with power bills, find other assistance and support community recovery

 

YAKIMA. Wash.--March 31, 2021—Many customers in central Washington have seen their lives turned upside down by the economic turmoil caused by more than a year of the COVID-19 pandemic.  By providing grants to community organizations  and stopping late fees or service disconnects due to nonpayment, Pacific Power has actively pursued ways to help customers manage through this time of economic hardship since the onset of the pandemic.

 

Now, with recovery on the horizon, the company is offering a range of options to help its 130,000 Washington customers achieve greater economic stability and get back on track financially

 

New programs go into effect April 1, 2021 to help with bills and generally assist customers get what they need to return to normalcy in the coming months. Pacific Power will be reaching out to customers in general and specifically in communities greatly impacted by job losses and illness, but we also encourage anyone with concerns about their ability to pay their Pacific Power bill to contact us as soon as possible at 1-888-221-7070.

 

“This past year has been hard on our neighbors and communities and we hear that every day from our customers,” said Toni Petty, regional business manager based in Yakima. “We are offering this assistance in partnership with local agencies to help people get back on their feet. We know that many people are still suffering hardships and we want to work with them to help them recover and, by doing so, get the communities we serve back on an even keel.”

 

New Assistance Plus Program funds are available through local agencies to pay eligible customers’ past-due balances up to $2,500. If you have a past due balance and have received energy assistance in the past 16 months, you are automatically qualified. Pacific Power will contact you directly and no further action from you is required. Customers with past due amounts, but who have not received energy assistance in that time frame, may call their local agencies to see if they qualify as well. Statewide, we are devoting $3.1 million in this effort. Funding is limited and is available on a first-come, first-served basis.
 

  • In North Yakima County, contact Opportunities Industrialization Center of Washington at www.yvoic.org or call 509-452-7145.
  • In South Yakima County, contact Northwest Community Action Center at ncactopp.org or call 509-865-7630.

 

Customers can also call Pacific Power anytime at 1-888-221-7070 to sign up for a flexible payment

arrangement (up to 18 months). The company can also reset existing payment plans over a longer

period. To find out more, visit pacificpower.net/service.

 

For other resources, such as rental assistance, we urge you to call 2-1-1 to connect to these services.

 

###

About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.

 

Customers get opportunity to reduce bills by shifting power use under new Pacific Power options - 03/17/21

Media Hotline: 503-813-6018              

Customers get opportunity to reduce bills by shifting power use under new Pacific Power options

 A pilot project now seeking participants gives customers choices in how they are charged for electricity. New program can reduce bills, make the grid even more efficient and clean.

PORTLAND, Ore. (March 17, 2021) — Choosing when you run your dishwasher or charge your electric vehicle could deliver significant savings on your power bill under new options now available to Pacific Power residential, commercial and irrigation customers in Oregon.

These new Time of Use plans give customers greater control over the price they pay for energy depending on when they use electricity. The voluntary programs offer lower prices during “off-peak” hours when lower demand generally drives down the price of energy. Pacific Power invites interested customers to learn more about Time of Use options for homes, businesses and farms at pacificpower.net/tou or by calling toll free anytime at 1-888-221-7070.

By reducing overall usage during more expensive “on-peak” times, Pacific Power can make the grid more efficient, make better use of low-cost renewable power and continue to keep prices among the lowest in the nation.

“These new Time of Use plans empower customers to unlock the value of advanced metering technology and can lead us into a new era of grid management and choices for our customers where smart appliances and overnight electric vehicle charging can deliver meaningful bill savings,” said Robert Meredith, director of pricing for Pacific Power.

Here’s how it works:

  • Residential customers in the new pilot program will be able to save money by shifting their energy use away from the more expensive on-peak periods between 5 p.m. and 9 p.m. every day.
  • Customers can access online usage tracking tools at pacificpower.net/insights to better understand when they use energy and pinpoint savings opportunities.
  • At this time, the pilot project is limited to only 25,000 participants.
  • For the first year of enrollment, Pacific Power will provide a guarantee so that customers don’t pay more than 10% above what their bills would have been under standard rates.

 

Besides Time of Use pilot programs, Pacific Power offers a variety of other options to help customers save energy and money. For example, customers who sign up for paperless billing can earn $6 per year in bill credits.

 

The company continues to offer flexible payment arrangements, energy assistance and other resources for customers experiencing financial hardships. Customers are encouraged to contact Pacific Power for help with their account.

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About Pacific Power

Pacific Power provides electric service to more than 770,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with 1.9 million customers in six western states. For more information, visit www.pacificpower.net.